1. Home
  2. FAQ
FAQs

7edz FAQ — answers to all your questions

If you have any questions about 7edz, you'll find the answers right here. Learn everything from accounts to deposits, games, and bonuses in detail.

Search questions — e.g. "how to deposit"...
30+ Q&A 6 Categories Last Updated Live Support
30+
Frequently Asked Questions
6
Question Categories
24/7
Support Team
<5 min.
Average response time
FAQ Sections

Topics Asked Questions Most Common

Answers to all common questions about 7edz are organized in the following 6 categories.

Account & Registration

This section covers all questions about the registration process, login issues, password reset, and account verification.

Deposit & Withdrawal

All FAQs about how to deposit money, how long it takes, withdrawal rules, and mobile banking are here.

Games & Playing Rules

Slots, live casino, fish games — answers to questions about rules, how to play, and where to find each game are here.

Bonuses & Promotions

Find answers to all questions about welcome bonuses, deposit bonuses, cashback, free spins, and promotional offers in this section.

Security & Verification

How secure are your account and funds, what is KYC, how to submit documents — these and other security questions are answered here.

Support & Help

How to contact customer support, when they're available, and how long it takes to resolve issues — these questions are answered here.

Frequently Asked Questions

7edz FAQ — detailed answers

Account Deposit Games Bonuses Security Support

Account & Registration

To register at 7edz, you'll need a valid mobile number or email address and a strong password. When filling out the registration form, provide your correct name and date of birth, as this information will be verified during account verification later. After registration, an OTP code will be sent to confirm your mobile or email.

No, according to 7edz rules, each person may only open one account. Attempting to open multiple accounts may result in suspension of all accounts and forfeiture of bonuses and deposited funds. Each mobile number, email, bank account, and device can only be linked to one 7edz account.

Click the "Forgot Password?" link on the login page. Then enter your registered mobile number or email. You'll receive a password reset link or OTP code. Use it to set a new password. If you don't receive the code, check your spam folder or contact the support team.

Account verification (KYC) is done for security and legal reasons. It ensures that your account truly belongs to you and that you are of legal age. To complete KYC, you may need to submit your ID (NID, passport, or driving license), proof of address, and a photo of your face. Without completing KYC, withdrawals may be restricted.

To permanently close your account, contact our customer support team and request "Account Closure." The support team will verify your identity and advise you to withdraw any outstanding balance. After the account is closed, all data will be deleted and cannot be reopened. As part of responsible gaming, you can also choose temporary self-exclusion.

Deposit & Withdrawal

7edz offers multiple deposit methods for Bangladeshi users:
  • Mobile Banking: The fastest and most popular method.
  • Bank Transfer: Transfer directly from bank account.
  • Card payments: Instant deposits using Visa or Mastercard.
  • E-wallets: Skrill, Neteller, and other digital wallets.
Each method has its own limits and processing times, which you can see on the deposit page.

The minimum deposit at 7edz is typically BDT 500. However, this amount may vary for some payment methods. For mobile banking, you can deposit a minimum of BDT 500 and a maximum of BDT 50,000 at a time. To find out the specific limits for your preferred payment method, check the deposit page.

Deposits via mobile banking and card payments are usually instant. Bank transfers may take 1–3 hours. If your balance doesn't update after 30 minutes, contact the support team with your payment receipt. Occasionally there may be delays on the bank's end.

Withdrawal requests at 7edz are typically processed within 24 hours. For mobile banking and e-wallets, funds arrive in 1–6 hours after approval. Bank transfers may take 2–4 business days. First-time withdrawals require KYC verification to be completed, which may add 24–48 hours to the processing time.

7edz generally does not charge any fees on deposits. However, your payment provider (such as mobile banking or bank) may apply their own fees. For withdrawals, the first 2 withdrawals per month are completely free, after which a small processing fee may apply to each withdrawal. You can see exact fee details on the withdrawal page.

Games & Playing Rules

The 7edz platform features a huge gaming collection:
  • Slot Games: 500+ classic and video slot machines.
  • Live Casino: Blackjack, Roulette, Baccarat, etc. with real dealers.
  • Fish Games: Fun shooting-style fish hunting games.
  • Table games: Poker, Teen Patti, Andar Bahar, etc.
  • Sports Betting: Bet on cricket, football, and other sports.
Each category features games from top providers.

Yes, most slot games and table games can be played in demo mode. Demo mode requires no deposit and you can play with virtual credits. However, live casino games can only be played with real money. Winnings in demo mode cannot be withdrawn, as it's for practice only.

If your internet connection drops or browser crashes during gameplay, your game session is automatically saved. When you log back in, you can resume from the unfinished game. For live casino, if a bet is in progress during disconnection, it will be completed according to standard rules and the result will appear in your account history.

All games at 7edz use RNG (Random Number Generator) technology that ensures completely random and unbiased results. Every spin, card deal, or dice roll is entirely controlled by computer algorithms with no possibility of manual intervention. Live casino games are conducted by real dealers that you can watch via live streaming. All games are licensed and verified by third-party auditors.

Yes, the 7edz mobile app offers the same number of games as the website. The app is optimized for both Android and iOS platforms. Playing on the mobile app gives you faster loading, push notifications, and access to some features even in offline mode. Logging in from any device will show the same account and balance.

Bonuses & Promotions

New members receive a welcome bonus on their first deposit. Typically, this is a match bonus up to 100%, meaning if you deposit BDT 1,000, you'll receive another BDT 1,000 as a bonus. To activate the bonus, enter the promotional code in the "Bonus Code" field on the deposit page or notify the support team. After your first deposit, the bonus will automatically be credited to your account.

A wagering requirement is the condition of how many times you must use the bonus before you can withdraw it. For example, if you receive a BDT 1,000 bonus with a 10x wagering requirement, you'll need to place total bets of BDT 10,000 before cashing out the bonus. Each game's contribution differs — slots count 100% but table games count 10–20%.

Cashback is an offer to get back a portion of your lost money. 7edz gives a certain percentage of cashback weekly or monthly — for example, 10% cashback means if you lose BDT 10,000, you'll get BDT 1,000 back. Cashback bonuses also typically have wagering requirements, though lower than welcome bonuses. Check the promotion page for specific cashback offer terms and conditions.

Free spins are typically given for specific slot games. After receiving the bonus, open that game — you'll see the free spins activate automatically. Winnings from free spins are added to your bonus balance and can be withdrawn after meeting wagering requirements. Free spins usually have an expiry date — typically 7 days — use them before they expire.

When you play at 7edz, loyalty points are automatically earned from every bet. Typically, you earn 1 point for every BDT 100 wagered. Once points accumulate, you can go to the "Loyalty" section of your account and redeem them for cash or bonuses. Higher-tier VIP members earn more points and receive exclusive benefits.

Security & Verification

7edz is a fully secure and licensed platform. We use 256-bit SSL encryption, the same standard used by banks. Your personal information and financial transactions are completely encrypted. We comply with international data protection laws and conduct regular security audits. You can further strengthen your account security by enabling two-factor authentication (2FA).

KYC documents are required for first-time withdrawals or when exceeding certain deposit limits. Go to the "Verify Account" section in your account dashboard and upload a photo of your ID (NID/passport), proof of address (utility bill/bank statement), and a selfie. Document verification typically takes 24–48 hours. Make sure images are clear and all information is legible.

If you suspect your account has been hacked, contact our support team immediately. They will temporarily lock your account and suspend all transactions. After verifying your identity, your account will be recovered and you'll need to set a new password. Use a strong password going forward and keep 2FA enabled. Never share login information with anyone.

No, 7edz never sells or shares your personal information with third parties. We only share necessary information for payment processing and fulfilling legal obligations, and those partners are also bound by confidentiality agreements. All your data is encrypted and stored on secure servers. For more details, read our privacy policy.

Support & Help

7edz's 24/7 customer support is available through multiple channels:
  • Live Chat: Click the chat icon at the bottom-right of the website or app — the fastest way.
  • Email: [email protected] — typically you'll get a reply within 1–6 hours.
  • WhatsApp: Message the designated WhatsApp number.
  • FAQ page: Most questions are answered right here on this page.
You'll receive support in Bengali on all channels.

You'll typically get a response in 1–3 minutes on live chat. Email responses take 1–6 hours, though complex issues may take up to 24 hours. WhatsApp usually responds in 5–15 minutes. There may be slight delays during busy hours (7–10 PM). For urgent matters, live chat is fastest.

If you have a problem, first contact the support team and explain your complaint in detail. The support team will investigate and respond within 48 hours. If it's not resolved, it will be escalated to the management team and resolved within 5–7 business days. All complaints are recorded and we are committed to fair solutions.

Yes, VIP and high-roller members have dedicated account managers. They receive the fastest support, special bonus offers, faster withdrawal processing, and exclusive promotions. To reach VIP status, play regularly and meet certain deposit and bet limits. The VIP team will contact you directly via WhatsApp or phone.

Still have questions? If you don't find the answer on this FAQ page, contact our 24/7 support team. Get help in Bengali via live chat, email, or WhatsApp.

Need Help?

If you can't find the answer, our support team is always here for you.

Sign Up Log In

Quick Navigation

View Promotions Deposit Guide App Download Slot Games Live Casino Responsible Gaming

Contact Information

Remember

7edz will never ask for your password or OTP by phone or email. If anyone does, treat it as a scam and report it to our support. Keep your account secure.

Get Started Now

Still have questions? Contact Us

Didn't find all the answers in the 7edz FAQ? Our 24/7 support team is ready to answer every question you have.

Sign Up Log In
বাংলা